How can I reserve a room?
Use the booking module on the homepage to reserve a room.
Reservations can only be made online and must always be paid in advance.
How do I find out if there are rooms available?
Use the booking module on the homepage to find out if there are rooms available at the desired dates and to book a room.
The reservation section of our website is designed to only show you the rooms we have available on the selected dates. If the hotel is fully booked on the dates you have chosen, no available rooms will be shown. You can try again with different dates or a different number of persons per room.
How do I find out the prices for the rooms?
To find out the prices that apply to the rooms in our hotel, you can enter the desired dates in the booking module on the homepage. The best available price will be indicated in the list of available rooms. You will guaranteed get the best price if you make a booking through our website!
What additional costs will be charged?
In addition to the cost of the room and any extras such as breakfast or parking, also city tax will be charged, € 5.35 per person per night (age 13 years and older).
How many rooms and nights can I book online at once?
You can book multiple rooms simultaneously. If you would like to book for different dates, you have to create a new reservation.
What is the minimum age to make a reservation?
In order to book with us, the main guest must be at least 18 years of age or older.
Until when can I make an online reservation?
You can at any time make a reservation over the Internet, even for the same day. If you make a reservation for the same evening after 18.00 hours, you have to check in before 22.00 hours!
Can an extra bed or baby cot be placed on request?
Unfortunately, no extra bed and no baby cot can be placed in the room.
May children up to 6 years old stay with their parents in the existing bed?
Unfortunately this is not possible. A maximum of 2 persons are allowed to stay in each room.
What should I do to change or cancel my booking?
In case of an online reservation, you can also change or cancel the booking online, provided that the cancellation conditions are met.
In other cases, or if it fails online, it is best to contact us by sending us a message. Keep your reservation number handy.
What is your cancellation policy?
If canceled up to 1 day before date of arrival, no fee will be charged. If canceled later or if you do not show up (no-show), the total price of the reservation will be charged.
What is your booking policy?
On all reservations the Uniform Conditions for the Hotel and Catering Industry apply.
Do I need a credit card to make an online reservation?
No, not necessarily, you can also pay online with other payment options.
If you do not have a credit card and no possibility to pay with any of the other payment options, then unfortunately you cannot make a reservation, not even by phone.
Will the amount be charged on my credit card immediately?
When you make a reservation online through this website, the amount due is immediately debited from your credit card.
Which payment methods are accepted?
We accept payment by iDeal, Maestro, Visa, Mastercard and American Express.
What are the opening hours of the reception?
The reception is open daily from 07:00 to 22:00.
What time can I check-in and what time should I leave the room?
You may check in from 15:00 hours on the day of arrival. Earlier check-in is only possible if your room is already available. We cannot guarantee this. If your room is not available, you can leave your bags in our luggage room.
Guests arriving after 21:30 hours are kindly requested to inform the hotel in advance.
On the day of departure you have to leave your room before 12 noon. Would you like to continue using the room? That is only possible, if you book an extra night, if available.
What happens to lost and found items?
Lost and found items are stored in our storage for up to 3 months. After this time we can not guarantee that the objects are still present.
Due to hygiene, the following items are not stored:
- Underwear and socks
- Food or drinks
- Care products
Who can I contact if I have a complaint?