How do I find out if there are rooms available?
Use the booking module on the homepage to find out if there are rooms available at the desired dates and to book a room.
The reservation section of our website is designed to only show you the rooms we have available on the selected dates. If the hotel is fully booked on the dates you have chosen, no available rooms will be shown. You can try again with different dates or a different number of persons per room.
How do I find out the prices for the rooms?
To find out the prices that apply to the rooms in our hotel, you can enter the desired dates in the booking module on the homepage. The best available price will be indicated in the list of available rooms. You will guaranteed get the best price if you make a booking through our website!
What additional costs will be charged?
In addition to the cost of the room and any extras such as breakfast or parking, also city tax will be charged. In 2018 this is € 4.45 per person per night (age 13 and older).
How many rooms and nights can I book online at once?
You can book multiple rooms simultaneously. If you would like to book for different dates, you have to create a new reservation.
Until when can I make an online reservation?
You can at any time make a reservation over the Internet, even for the same day. If you make a reservation for the same evening after 18.00 hours, you have to check in before 22.00 hours!
What should I do to change or cancel my booking?
In case of an online reservation, you can also change or cancel the booking online, provided that the cancellation conditions are met.
In other cases, or if it does not work online, it is best to contact us by phone or send us a message. Keep your reservation number handy.
What is your cancellation policy?
If canceled up to 3 days before date of arrival, no fee will be charged. If canceled later or if you do not show up (no-show), the total price of the reservation will be charged.
What is your booking policy?
On all reservations the Uniform Conditions for the Hotel and Catering Industry apply.
Do I need a credit card to make an online reservation?
Yes, registering the number of your credit card is required to confirm your reservation via the Internet and to guarantee your booking.
To ensure reliability, all bank information is secured.
If you don't have a credit card, you can still make a reservation. Please contact us by phone or send us a message. We will send you an invoice which you can pay in advance or you can pay upon arrival at the hotel.
Reservations without (valid) credit card or prepayment are not guaranteed and will be canceled at 18:00 hours on the day of arrival unless you contact us before that time and tell us your arrival time.
For bookings without credit card, € 100 will also be charged in cash upon check-in as a guarantee. This will be returned to you on check out.
Will the amount be charged on my credit card immediately?
The amount of the reservation will not be charged on your credit card, but to verify the validity of the credit card we will do a pre-authorization (from 6 days before arrival) and the amount due for the first night of the reservation will be reserved on the credit card. This reservation is a guarantee that will be withheld in case you do not show up. The reservation is automatically released after your stay, this can take up to 5 business days, depending on your bank or credit card company. The payment of the stay must be paid on arrival at the hotel.
In case the booking states that the payment must be made in advance, it will be directly debited from the credit card.
If you do not show up and the reservation has not been canceled on time, the total amount of the reservation will be charged and the amount due will be debited from your credit card.
Which payment methods are accepted?
We accept cash payment and payment by iDeal, Maestro, Visa, Mastercard, American Express, Diners Club, Discover, JCB and UnionPay.
What are the opening hours of the reception?
The reception is open from 06:00 to 24:00 from Monday to Saturday and Sunday from 07:00 to 24:00.
What time can I check-in and what time should I leave the room?
You may check in from 15:00 hours on the day of arrival. Earlier check-in is only possible if your room is already available. We cannot guarantee this. If your room is not available, you can leave your bags in our luggage room.
Guests arriving after 23:30 hours are kindly requested to inform the hotel in advance.
On the day of departure you have to leave your room before 12 noon. Would you like to continue using the room? That is only possible, if you book an extra night, if available.
What happens to lost and found items?
Lost and found items are stored in our storage for up to 3 months. After this time we can not guarantee that the objects are still present.
Due to hygiene, the following items are not stored:
- Underwear and socks
- Food or drinks
- Care products
Who can I contact if I have a complaint?